bonas | Help Center — Every Answer You Need, All in One Place

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Choose a category and jump straight to the information you need

Account Registration

How to create a new account and complete the verification process

Deposit Methods

How to deposit using Mobile Pay, Nagad, and Rocket

Withdrawal Process

A simple guide to withdrawing your winnings quickly

Bonuses & Offers

Understanding welcome bonuses, cashback, and promotions

Password & Login

What to do if you forget your password or have trouble logging in

Game-Related

Learn the rules and strategies for various games

Security & Verification

Tips for keeping your account secure and how the KYC process works

Technical Issues

How to fix issues with the app or site not working properly

Account registration and verification guide

Opening an account on Bonas is simple — the whole process takes just two to three minutes. Many first-time users ask what information is required and what's optional.

All you need to get started is an active mobile number and a password. During registration, an OTP will be sent to your number — once verified, your account will be active.

However, account verification is required to access withdrawal features. You'll need to upload a photo of your national ID or passport. Bonas typically completes the verification process within 24 hours.

1

Go to the registration page

Enter your mobile number, password, and referral code (if you have one).

2

Verify OTP

Enter the 6-digit code sent to you via SMS and confirm.

3

Complete your profile information

Add your name, date of birth, and payment method.

4

Upload your KYC documents

Submit a photo of your NID or passport — approval typically takes within 24 hours.

💰 Deposit & Withdrawal Q&A

Quick answers to the most frequently asked questions

The minimum deposit at Bonas is just ৳200. You can get started with this amount via Mobile Pay, Nagad, or Rocket. Deposits are usually credited to your account within 5 minutes.

This is usually caused by a minor network delay. Wait 10 minutes after making your payment and refresh the page. If the issue remains, contact our live chat with your transaction reference number and the Bonas support team will resolve it promptly.

Standard withdrawals at Bonas are completed within 5 to 15 minutes. During late-night hours or on bank holidays, it may take slightly longer. Make sure your account is verified before withdrawing, as an unverified account may cause delays.

Bonas generally does not charge any processing fee for withdrawals. However, mobile banking providers such as Mobile Pay or Nagad may deduct a small fee according to their own policies, which is outside Bonas's control.

The welcome bonus is available on your first deposit only. However, Bonas regularly offers reload bonuses, weekly cashback, and special seasonal promotions that you can take advantage of repeatedly. Check the promotions page often.

⚠️ Important: When withdrawing, always use the payment number registered to your Bonas account. Sending funds to a different number is not permitted — this is in place for your security.

💡 Tips: Always send deposits to Bonas's official payment number. If anyone asks you to send money to a different number, it may be a scam. If you're suspicious, contact support immediately.

🎮 Having trouble with a game? Check these points

Many Bonas players run into a few common issues from time to time. In most cases, these are easy to resolve and may not involve any serious technical fault.

Game not loading

If a game won't load, start by refreshing your browser. If the problem persists, clear your cache and cookies. Bonas works best on Chrome or Firefox — if you're on an older browser, make sure it's up to date.

Video freezing during live games

Live Casino requires a minimum internet speed of 4 Mbps. If the video keeps buffering, try connecting to Wi-Fi or close other apps and run Bonas on its own.

Error message appearing when placing a bet

This often happens when a session times out. Log out, log back in, and check your balance. If your balance is showing but you still can't place bets, contact support.

Slots spinning but winnings not being credited

This is usually a synchronization issue with the server. Refresh the page — in most cases the balance updates automatically. If not, check your transaction history.

🔐 Account Security Guide

The best tips for keeping your Bonas account and funds safe

Use a strong password

Use a password of at least 8 characters that includes uppercase letters, lowercase letters, numbers, and special characters. Do not use your date of birth or phone number as your password.

Keep two-step verification enabled

With Bonas's two-factor authentication (2FA) enabled, no one can access your account even if they know your password. You can activate it from Settings.

Do not click on unknown links

Bonas never sends login links via SMS or WhatsApp. If you receive such a message, it may be a phishing attempt. Always log in by typing bonas.click directly into your browser.

Avoid playing on public Wi-Fi

Logging in on a public network at a café or shopping mall puts your information at risk. Use mobile data or your home network instead.

Check your login activity regularly

In your Bonas account settings, you can see the time and device details of your most recent login. If you notice any unfamiliar login activity, change your password immediately.

🚨 Warning: No Bonas staff member will ever ask for your password or OTP. If anyone requests this information, do not share it and report it to our support team immediately.

🎁 A guide to understanding bonuses & promotions

The most common misconceptions about bonuses

Welcome Bonus

Your first deposit comes with a 100% match bonus. Deposit ৳1,000 and you'll have ৳2,000 to play with. To claim this bonus, you must make your first deposit within 72 hours of registering.

Wagering Requirements

Bonus funds cannot be withdrawn directly — they must be wagered a set number of times first. For example, a 5x wagering requirement means you need to place bets totalling 5 times the bonus amount. Once the requirement is met, the bonus converts to real withdrawable funds.

Weekly Cashback

When your losses in a week reach a certain amount, Bonas credits you with a cashback percentage directly to your balance. The wagering requirement on this cashback is relatively low.

❓ FAQs

The most frequently asked questions from Bonas users

No, each person is only permitted one account on Bonas. Attempting to create multiple accounts using the same phone number, NID, or device may result in all accounts being closed and balances forfeited.

Click the "Forgot Password" option on the login page. An OTP will be sent to your registered mobile number. Once verified, you can set a new password. The entire process takes under 2 minutes.

Yes, Bonas supports responsible gaming. If you feel you need a break, you can temporarily suspend your account from Settings. For a longer break or permanent closure, please contact support.

Bonas is entirely browser-based — no separate app download needed. Just open bonas.click in any smartphone browser and add it to your home screen. You'll get an app-like experience while saving storage space.

If a bet is left incomplete due to a Bonas server or technical issue, the stake will be automatically refunded to your balance. If this doesn't happen, contact support with your transaction ID.

Yes, regular players in the Bonas VIP program enjoy exclusive benefits including higher withdrawal limits, a dedicated account manager, exclusive bonuses, and faster payment processing. To move up to a VIP tier, you'll need to play consistently and reach a set wagering threshold.

📞 Contact Us Directly

Didn't find your answer? Our support team is always ready to help

Live Chat

For the fastest resolution, use live chat. Average response time is just 2 minutes.

Available 24/7

Email Support

For complex issues or when you need to send documents, reach out by email. You'll typically get a response within 4 hours.

support@bonas.click

Phone Support

If you need to speak with someone directly about an urgent matter, call our helpline. Bengali-language support is available.

9:00 AM – 11:00 PM

Bonas Help Center — find answers to all your questions, right here